An OLX buyer message is a sales opportunity, not another loose chat.
Lead Recovery
From channel to sales conversation

An OLX buyer message is a sales opportunity, not another loose chat.

A buyer asks about an item, then returns later. Lead Recovery keeps the context of your connected OLX conversation, helps clarify the request and passes a prepared inquiry to your manager.

Start with one product. The seller confirms stock and final terms.

All examples on this page are illustrative, not customer results.
1A buyer asks about a tyre set
2Prius · 195/65 R15 · needed tomorrow
3The seller checks compatibility, condition and delivery

The buyer returned to the same set

The buyer returns: “I already sent the size, 195/65 R15. Can you deliver the set by tomorrow?”

Tyres for Toyota Prius · 195/65 R15

Will these tyres fit my Toyota Prius? I need them by tomorrow.

What to collect before handoff

Tyres for Toyota Prius · 195/65 R15

What a person checks

The seller checks compatibility, condition and delivery

What your team actually receives

Customer

Will these tyres fit my Toyota Prius? I need them by tomorrow.

Lead Recovery

What tyre size do you need, and what is your name? A manager will check compatibility.

Customer

Artur, 195/65 R15.

Prepared for your manager

Lead RecoveryReady for review
Source
OLX
Name
Artur
Request
Tyres for Toyota Prius · 195/65 R15
Preferred timing
By tomorrow
Next step
Check availability and agree with the customer

A returning message: search the history or continue?

Without Lead Recovery

The buyer returned. Start over?

  1. Will these tyres fit my Toyota Prius? I need them by tomorrow.
  2. Search the thread for the size again
  3. Forward the question without purchase requirements

With Lead Recovery

Tyres for Toyota Prius · 195/65 R15

Without context, someone searches for the listing and size again. The inquiry preserves the request and what the seller must check.

The seller checks compatibility, condition and delivery

Track the request, not just the contact

  1. New

    A buyer asks about a tyre set

  2. Details

    Prius · 195/65 R15 · needed tomorrow

  3. Manager

    The seller checks compatibility, condition and delivery

  4. Outcome

    Check availability and agree with the customer

Sound familiar?

Read but not followed up

A buyer question disappears among other chats.

The buyer returns later

Without context, the conversation starts over.

Only a contact gets forwarded

Your manager does not know what the buyer asked.

No clear inquiry state

It is hard to see who still needs a reply.

What does your team need to know?

Auto services

Vehicle, work required and preferred timing.

Real estate

Property, budget and customer requirements.

Home services

Task, property and deadlines.

Online stores

Item, variant and questions before purchase.

From connection to the first inquiry

  1. 01

    Authorise the working OLX account with messaging access

  2. 02

    Define rules for condition, compatibility and negotiation

  3. 03

    Test the first and returning message from one buyer

Available

What you need to connect

Connection at a glance

  1. Prepare your account and access
  2. Connect the source to the selected company with an administrator
  3. Verify a test inquiry and its team card

Check the external service plan and terms separately; they are not included in Lead Recovery.

Detailed connection guide → Guide currently in Russian

Other sales channels alongside OLX

Compare Prom and Instagram buyer questions with form submissions. Each source keeps its own context.

Website FormsContact and form answers

The buyer returned. Start over?

Without Lead RecoveryWith Lead Recovery
The buyer returned. Start over?Without context, someone searches for the listing and size again. The inquiry preserves the request and what the seller must check.
A buyer asks about a tyre setThe seller checks compatibility, condition and delivery

Choose the pilot scope. Explore the terms.

One channel or several sources? Discuss the connections you need, your team’s workflow and current terms. You do not have to migrate every business process to get started.

Before you connect

Questions before getting started

What happens when the buyer asks again?

Without context, someone searches for the listing and size again. The inquiry preserves the request and what the seller must check.

Will AI verify compatibility?

AI cannot guarantee condition or compatibility without seller data.

Who handles negotiation?

The seller confirms negotiation and final terms.

Does the account need authorisation?

Authorise the working OLX account with messaging access

What do we test before enabling it?

Test the first and returning message from one buyer

Is an inquiry already an order?

No. It captures the question, product and buyer requirements. The seller checks feasibility and agrees the terms.

What should product reply rules include?

Known variants and prices, pre-purchase questions and seller checks. Unknown stock and delivery cannot be promised automatically.

Pick up the sale where the buyer left off

Test an inquiry, a returning buyer and seller handoff on one listing. Your team still owns compatibility, condition and negotiation.

Please contact the site owner to discuss a pilot. The contact link has not been configured yet.