Customers in different apps
You should not have to remember every next step.
CRM for inbound inquiries
Customers reach out. Your team knows what comes next.
Lead Recovery collects inquiries from connected chats and forms, helps clarify the request and sends your manager a prepared lead. Move beyond a contact list to a clear path from first message to agreement.
Start with one source. Your team controls terms and the final decision.
All examples on this page are illustrative, not customer results.
1A product question, service inquiry or ad form↓
2Need, contact and source in one inquiry↓
3A manager assigns a next step and records the outcome↓
Different entry points. An owned next step.
Instagram DirectOLXMeta Lead AdsTikTok Lead GenWebsite FormsTelegram↓ Lead Recovery ↓
Prepared for your manager · Next step
Sound familiar?
A greeting is not a prepared lead
Clarify the need instead of only acknowledging it.
Managers lack the details
Send context along with the inquiry.
What is waiting for your team
Different inquiries, one team queue
Is this jacket available in size M? I need delivery this week.
Next step: Check availability and agree with the customerForm: English course · beginner · contact in the evening
Next step: Check availability and agree with the customerWe need service for two offices. Who can help discuss the scope?
Next step: Check availability and agree with the customerTrack the request, not just the contact
- New
A product question, service inquiry or ad form
- Details
Need, contact and source in one inquiry
- Manager
A manager assigns a next step and records the outcome
- Outcome
Check availability and agree with the customer
Match each entry point to the work
| Source | What to collect before handoff |
|---|---|
| Instagram Direct | Product, variant and delivery timing → seller checks stock |
| Meta Lead Ads | Course, level and contact from the form → manager checks course fit |
| Telegram | Company need and scope → manager discusses terms |
What moves an inquiry to the next step
Collect what matters
The request, relevant details and preferences stay together.
Keep a person in control
Your manager checks availability and confirms commitments.
See progress
Source, answers and inquiry state are visible in the cabinet.
What does your team need to know?
Auto services
Vehicle, work required and preferred timing.
Online stores
Item, variant and questions before purchase.
Education
Programme, level and preferred schedule.
B2B services
Business need and a contact for discussion.
A chat inquiry and a submitted form are different
| Without Lead Recovery | With Lead Recovery |
|---|---|
| A chat inquiry and a submitted form are different | Clarify a chat inquiry; preserve the answers already submitted in a form. Both need an owner and a next step. |
| A product question, service inquiry or ad form | A manager assigns a next step and records the outcome |
From connection to the first inquiry
- 01
Choose one source with regular inquiries
- 02
Assign a manager and permitted answers
- 03
Follow one inquiry through to a decision and measure the outcome
Before you connect
- This is not inventory, a checkout or campaign management.
- Connections are verified separately; a channel on this map does not mean your company has access.
- A prepared inquiry is not a sale: the team records the outcome.
Questions before getting started
How is this different from a contact list?
An inquiry has a request, source, collected answers and next step. A contact alone does not tell a manager what to do.
Do all channels work the same way?
Clarify a chat inquiry; preserve the answers already submitted in a form. Both need an owner and a next step.
Can we start with one manager?
Yes: choose one source and an owner, then verify handoff and outcome recording.
Does this replace inventory and order processing?
This is not inventory, a checkout or campaign management.
How do we know the pilot is useful?
Check response, collected details, manager handoff and outcome. Do not measure only the number of contacts.
Do we need to move our whole business to a new CRM?
No. Start with one source and check how your team handles the inquiry, ownership and outcome.
Who makes the final decision on an inquiry?
Your team. Lead Recovery preserves and prepares the inquiry; a person confirms terms, feasibility and the outcome.
One source. A clear workflow for your team.
Start with inquiries your team currently pieces together by hand. Test context, ownership and next steps without migrating your entire business.
Please contact the site owner to discuss a pilot. The contact link has not been configured yet.