Could I book a consultation tomorrow evening?
Next step: Reception checks the service and confirms a timeFrom channel to sales conversation
Instagram inquiries should not stay buried in Direct.
A customer asks about your service on Instagram. Lead Recovery receives the inquiry from your connected professional account, clarifies details and passes the conversation context to a manager.
Start with one channel. Your team controls pricing and booking decisions.
All examples on this page are illustrative, not customer results.
1Direct: I need skincare advice↓
2Service and preferred time↓
3Reception checks the service and confirms a time↓
What is waiting for your team
Skincare consultation
Sound familiar?
Direct gets checked between tasks
A service question has no next step.
Questions repeat
Your team keeps collecting the same basic details.
Handover loses the story
The manager cannot see what was discussed.
Choose your inquiry
What does it cost?
What to collect before handoffService and variant
What a person checksKnown prices only with business permission. Otherwise ask a person.
Any availability?
What to collect before handoffService and preferred day
What a person checksCollect the preference; reception confirms a time.
I need advice
What to collect before handoffTopic and contact
What a person checksRoute complex questions to a specialist without promises.
Choose a scenario to see useful fields and the decision that stays with a manager. Requests outside company rules go to a person.
What your team actually receives
Prepared for your manager
Lead RecoveryReady for review
- Source
- Instagram Direct
- Name
- Marina
- Request
- Skincare consultation
- Preferred timing
- Tomorrow evening
- Next step
- Check availability and agree with the customer
The team gets a request, not just an alert
- 1
Direct: I need skincare advice
- 2
Service and preferred time
- 3
Reception checks the service and confirms a time
What moves an inquiry to the next step
Inbound Direct
The inquiry is tied to your connected account.
Context-aware clarification
Questions take customer answers into account.
Manager review
Your team receives a prepared request.
From connection to the first inquiry
- 01
Check the professional Instagram account and connection permissions
- 02
Set services, prices and reply boundaries for Direct
- 03
Test an incoming message and a handoff to reception
What you need to connect
- Professional Instagram Business or Creator account
- Owner access to the correct Lead Recovery company
- A platform administrator has prepared this channel
Connection at a glance
- Prepare your account and access
- Connect the source to the selected company with an administrator
- Verify a test inquiry and its team card
Check the external service plan and terms separately; they are not included in Lead Recovery.
Detailed connection guide → Guide currently in RussianFrom a read Direct message to a clear request
| Without Lead Recovery | With Lead Recovery |
|---|---|
| From a read Direct message to a clear request | Do not make reception reread the whole Direct thread: hand over the service, preferred time and what still needs confirmation. |
| Direct: I need skincare advice | Reception checks the service and confirms a time |
What does your team need to know?
Clinics
Service area and a contact for reception.
Beauty businesses
Service and preferred timing.
Home services
Task, property and deadlines.
Online stores
Item, variant and questions before purchase.
Education
Programme, level and preferred schedule.
Customers do not only message you in Direct
Explore other communication channels. A Meta ad form is a separate source, not a continuation of Direct.
Before you connect
- Replies depend on Meta policy and an eligible conversation.
- A person confirms availability when reliable data is missing.
- Direct access does not permit arbitrary broadcasts.
Questions before getting started
Can I use a personal Instagram account?
Check the professional Instagram account and connection permissions
Can it reply to any Direct message?
Replies depend on Meta policy and an eligible conversation.
Who confirms a service time?
A person confirms availability when reliable data is missing.
Can we broadcast to followers?
Direct access does not permit arbitrary broadcasts.
How do we test the handoff to reception?
Test an incoming message and a handoff to reception
Will AI replace our receptionist?
No. It clarifies permitted details in eligible conversations. Your team decides on services, exceptions and confirmations.
What makes a first reply useful?
Services, current information, essential questions and reply boundaries. Missing information or complex questions require a person.
Make the next Direct inquiry easy to hand over
Start with a recurring price, service or availability question. Test the conversation, collected details and handoff to reception.
Please contact the site owner to discuss a pilot. The contact link has not been configured yet.